Fluent SmartExam™

$ 149.00 USD

Sign Up for Early Access
RX

The Fluent SmartExam™ is a medical device and requires a virtual doctor consultation after checkout.

Product Info

Nine medical exams in the palm of your hand for access to clinical care anytime, anywhere. The Fluent SmartExam™ powered by Nonagon combines advanced health monitoring technology with an easy-to-use mobile app, giving you and your doctor a clear picture of your health.

Includes

  • Free physician consultation (required for Fluent SmartExam™ purchase)
  • Fluent SmartExam™
  • Nonagon app subscription
  • 30 days of AskTimely Virtual Care (physician visits for up to 7 family members)
  • 30 days of unlimited AskTimely healthcare specialist messaging support
  • Free physician consultation (required for Fluent SmartExam™ purchase)
  • Fluent SmartExam™
  • Nonagon app subscription
  • 1 year of AskTimely Virtual Care (physician visits for up to 7 family members)
  • 1 year of unlimited AskTimely healthcare specialist messaging support

Highlights

FDA-Cleared
Free Shipping
Physician-Backed
Customer Support
Clinically Validated
FSA / HSA Eligible

Features

Stethoscope
  • Capture respiratory sounds
  • Monitor heart sounds
  • Nonagon app subscription
IR Thermometer
  • Record body temperature
Otoscope
  • Examine inner ear canal
Oximeter
  • Check saturation level
  • Measure pulse rate
Smartphone Camera
  • Photograph mouth and throat
  • Photograph skin

Intuitive

The easy-to-use app guides you through each of the nine exams. Questions? We’ve got you covered with helpful tutorial videos and support.

Accurate

Our technology helps ensure you've completed each exam correctly. This precise, clinical data allows your doctor to monitor, diagnose and treat you with greater confidence.

Affordable

We believe proactive care should be accessible for every single body. When paired with AskTimely's Virtual Care Membership, we've got your family covered for the whole year at a fraction of the cost.

Convenient

Designed with portability in mind, the Fluent SmartExam™ is built for home, travel and on-the-go. Crowded waiting rooms are now a thing of the past.

“The SmartExam device is like having a medical office right in your living room. With this device, providers can get key biometric data regarding what is happening with your body and make better decisions on how to serve our patients best.”

- Dr. Richard Harris, MD, PharmD, MBA

Safe, Secure &
Supportive

Keeping your health data secure is our top priority. Access to your health data is fully encrypted and can only be shared at your discretion.

  • FDA-cleared
  • HIPAA-compliant, Cloud-based system
  • 24/7 Access to Physicians and Healthcare Specialists via AskTimely Virtual Care
  • Fluent SmartExam™ + Nonagon App User Support

How it works

Getting started is easy

1. Order your Fluent SmartExam™

2. Complete a quick, free physician consultation

required for Fluent SmartExam™ purchase

3. Download the Nonagon app, log in and sync your SmartExam

4. Set a baseline for your health by conducting the 9 medical exams

Feeling sick? Complete the appropriate exam and connect with an AskTimely physician anytime day or night for fast diagnosis and treatment.

Commonly Asked Questions

Who is the Fluent SmartExam™ device for?
Fluent SmartExam™ can be used on patients 2 years old and older and operated by 18+ aged adults.
What do I need to know in order to use the Fluent SmartExam™ device?
All you will need is a smartphone and basic familiarity with apps and how they are used. During the live video consultation, your doctor will guide you and explain everything you need to know about how to use the Fluent SmartExam™ device to conduct the various exams. In addition, the NONAGON app features tutorial videos to show you exactly how to get started with using the Fluent SmartExam™ device.
How do I connect the Fluent SmartExam™ to my smartphone?
It’s simple. The Fluent SmartExam™ device pairs with your smartphone via Bluetooth.
Is Nonagon FDA cleared?
Yes! The Nonagon system, including the Fluent SmartExam™ handheld device in conjunction with the Nonagon app, is FDA cleared.
Is Nonagon CE marked?
Yes! The Nonagon system, including the Fluent SmartExam™ handheld device in conjunction with the Nonagon app, is CE marked.
What about data privacy? Do you follow any privacy policies?
NONAGON puts patient wellbeing first and, therefore, adheres to strict privacy policies. All of your personal information, along with examination results and correspondences with your doctor, is encrypted and stored in our HIPAA-compliant cloud-based system. Access to your health information is restricted and can only be shared at your discretion.

Contact us for further assistance

Fluent SmartExam device with package

Fluent SmartExam

$ 149.00 USD

RX

The Fluent SmartExam™ is a medical device and requires order verification after checkout. Must be 18+ to purchase.

Purchase
Eligibility

Must be a resident of CA, IL, MI, NE, OH, PA, TX or WA to purchase.

Product Info

Medical exams in the palm of your hand for access to clinical care anytime, anywhere. The Fluent SmartExam™ powered by Nonagon technology makes it simple to conduct medical exams remotely and share them with a virtual care physician via your smartphone. With the SmartExam, you can monitor your health, securely share medical exams with a doctor and get care, all without a trip to the doctor's office.

The Fluent SmartExam™ is currently available for purchase in CA, IL, MI, NE, OH, PA, TX, WA as part of our pilot program. Each purchase comes with 2 virtual care physician visits valid for patients 18+, with the option to book additional visits for a fee.

Includes

Your Fluent SmartExam™ pilot program purchase includes the following:
  • SmartExam™ device
  • 7 Ear Specula
  • Tongue Depressor
  • 2 AAA Batteries
  • Nonagon app subscription
  • 2 Virtual Care Physician Visits
    (valid for patients 18+ through June 30, 2022; additional visits can be scheduled for a fee)
  • Free physician consultation (required for Fluent SmartExam™ purchase)
  • Fluent SmartExam™
  • Nonagon app subscription
  • 30 days of AskTimely Virtual Care (physician visits for up to 7 family members)
  • 30 days of unlimited AskTimely healthcare specialist messaging support
  • Free physician consultation (required for Fluent SmartExam™ purchase)
  • Fluent SmartExam™
  • Nonagon app subscription
  • 1 year of AskTimely Virtual Care (physician visits for up to 7 family members)
  • 1 year of unlimited AskTimely healthcare specialist messaging support

Highlights

FDA-Cleared
Free Shipping
Physician-Backed
Customer Support
Clinically Validated
FSA / HSA Eligible

Features

Stethoscope
  • Capture respiratory sounds
  • Monitor heart sounds
  • Record abdominal sounds
IR Thermometer
  • Record body temperature
Otoscope
  • Examine inner ear canal
Oximeter
  • Check saturation level (SpO2)
  • Measure pulse rate
Your Smartphone Camera
  • Photograph mouth and throat
  • Photograph skin

Virtual Care, Modernized

Home Health Tool, Reimagined

Conduct medical exams with ease from anywhere, skipping the doctor’s office visit.

Health Data at Your Fingertips

Capture and securely share clinically accurate health data with a virtual care physician.

Elevated Care Experience

Increase confidence in health monitoring, remote diagnosis and faster, more effective treatment.

“The SmartExam device is like having a medical office right in your living room. With this device, providers can get key biometric data regarding what is happening with your body and make better decisions on how to serve our patients best.”

- Dr. Richard Harris, MD, PharmD, MBA

Safe, Secure &
Supportive

Keeping your health data secure is our top priority. Access to your health data is fully encrypted and can only be shared at your discretion.

  • FDA-cleared
  • HIPAA-compliant, secure cloud-based system
  • Share exams & connect with a doctor
  • Fluent SmartExam™ & Nonagon app user support

How it works

Getting started is easy

1. Order your Fluent SmartExam™

2. Confirm order approval

We’ll review your order info and notify you once the order is approved since the SmartExam™ Rx product.

3. Download the Nonagon app, log in and sync your SmartExam

4. Conduct each medical exam to familiarize yourself with the device

Feeling sick? We’ll connect you with a virtual care physician who can review your exams and help with diagnosis and treatment.

Commonly Asked Questions

About the Fluent SmartExam™
What is the SmartExam™ Pilot Program?
The Fluent SmartExam™ Pilot Program is an early access initiative currently available in select states. Currently, residents of California, Illinois, Michigan, Nebraska, Ohio, Pennsylvania, Texas and Washington who are ages 18+ are eligible to purchase the Fluent SmartExam for health monitoring. Adults 18+ in these states can also connect with a physician for virtual care and treatment.

In the future, the Fluent SmartExam will be available for purchase nationwide, where all Fluent SmartExam patients will have the ability to share their exams with their own physicians. Patients will also have the option to join a monthly membership to virtually connect with a network of primary care physicians (all patients ages 2+ will be able to connect with a physician.)
Who is the SmartExam for and when should it be used?
The Fluent SmartExam powered by Nonagon technology is designed for use on children and adults ages 2+ and should be operated by adults ages 18+. It can be used by anyone who wants to monitor their health and/or get diagnosed and treated by a physician remotely. Currently, the SmartExam is available for purchase by residents of California, Illinois, Michigan, Nebraska, Ohio, Pennsylvania, Texas and Washington who are ages 18+ under the Fluent SmartExam Pilot Program.
What’s included with my SmartExam Pilot Program purchase?
Your Fluent SmartExam order includes the following:
- SmartExam Device
- 7 Ear Specula
- Tongue Depressor
- Two AAA Batteries
- Nonagon app subscription
- 2 Virtual Care Physician Visits (valid for patients 18+ through June 30, 2022)

Each Fluent SmartExam Pilot Program order comes with 2 Virtual Care Physician Visits valid for patients 18+. Each visit is scheduled for 30 minutes. If additional time is needed, please schedule another visit. After your 2 initial visits are completed, additional visits can be scheduled for $125 per 30 minute visit.

You must be 18+ to schedule a virtual care visit and be treated by a physician as part of the current pilot program. We are working to make pediatric virtual care visits available for patients under 18. Exams can still be conducted on children ages 2+ for home health monitoring.

Coming Soon: Fluent SmartExam pilot users will be able to virtually share their exams with their own physicians. Users will also have the option to send exams to and connect with a network of adult or pediatric primary care physicians via our virtual care service for a flat monthly or annual membership fee.
What exams can be conducted using the SmartExam?
The following exams can be conducted using the SmartExam, Nonagon app and your smartphone:
- Capture respiratory sounds
- Monitor heart sounds
- Record abdominal sounds
- Record body temperature
- Examine inner ear canal
- Check saturation level (SpO2)
- Measure pulse rate
- Photograph mouth and throat
- Photograph skin
Where and when can the SmartExam be used?
The SmartExam can be used at home or on-the-go, anytime day or night. It’s designed for remote use including travel. To conduct exams, all you need is the SmartExam, Nonagon app, a smartphone and a bluetooth connection. WiFi is not required to conduct exams as long as your cellular data is turned on.
What common conditions can the SmartExam help a physician diagnose?
The SmartExam can help a physician diagnose and treat many common conditions including ear infections, sore throats, fever, cold and flu, bronchitis, upper respiratory conditions, abdominal conditions, skin conditions, bug bites and allergies.
How much does the SmartExam cost?
The SmartExam costs $149 and includes 2 complimentary virtual care physician visits (for patients ages 18+ only) to be used during the Pilot Program ending June 30, 2022. Additional virtual care visits can be purchased for $125 per 30 minute visit as part of the Pilot Program.

In the future, Fluent SmartExam patients will have the ability to share their exams with their own physicians. Patients will also have the option to join a monthly membership to virtually connect with a network of primary care physicians (available for all patients ages 2+) for a flat fee.
How can I tell if my smartphone is compatible with the SmartExam?
The following smartphones are compatible with the SmartExam device:

- iPhone 7 and above running iOS 11.0 and above
- Android 7 and above with 4GB RAM and above

Additional details on compatibility can be found
here.
How do I get set up?
It’s easy, just complete the following steps that will be outlined in our step-by-step onboarding email:

Before You Receive Your Device:
1) Download the Nonagon app and activate your Nonagon account by following the instructions sent to your email. Can’t find the email? Try searching for “admin@nonagon-care.com” in your inbox.

When You Receive Your Device:
2) Pair your Fluent SmartExam with your smartphone using the Nonagon app and bluetooth.
3) Review
these tutorial videos and conduct all exams to familiarize yourself with the device.

After You Receive Your Device:
4) Need to connect with a doctor? Refer to our step-by-step Welcome / Onboarding email for the link to request a virtual care visit. After you complete your request information, we’ll then send you a scheduling link so you can book a virtual care visit during a time that’s convenient for you. Once your visit is scheduled, you’ll be prompted to complete some forms, provide additional physician-requested information and conduct and send your exams in advance of your appointment.
How do I connect the SmartExam to my smartphone?
It’s simple.
1) Download the Nonagon app from either
Google Play or the App store.
2) Sign into the app with the temporary Nonagon account information provided via email following your purchase. You will be prompted to change your password in order to activate your account. (Can’t find the email? Try searching ‘admin@nonagon-care.com’ in your inbox.)
3) Once logged in, the app will then prompt you to pair the SmartExam device to your smartphone via bluetooth. Ensure the device is powered on and bluetooth is enabled.
Where can I learn more about how to conduct exams using the SmartExam?
The Nonagon app has built-in tutorial videos and guidance technology to help you conduct exams easily and accurately. Exam tutorial videos can also be found here.
Does the SmartExam require batteries?
Yes, the SmartExam requires two AAA batteries. Two AAA batteries are provided with your purchase.
Do I need WiFi to use the SmartExam?
As long as cellular data is turned on, you do not need WiFi to use the SmartExam as it connects with your smartphone and the Nonagon app via bluetooth connectivity. You will need WiFi or cellular data to share your completed exams with a physician and complete a virtual visit.
How many household members can use the SmartExam?
Up to 7 household members can use the Nonagon app and SmartExam.
Is the SmartExam FDA cleared?
Yes! The SmartExam handheld device in conjunction with the Nonagon app is FDA cleared.
Connecting with a Doctor
Who is eligible to schedule a virtual care visit?
Each SmartExam Pilot Program purchase comes with 2 complimentary virtual care physician visits (up to 30 minutes each, valid for adults 18+ through June 30, 2022.) If additional time is needed after the 2 initial visits, please schedule another visit. Additional virtual care physician visits can be scheduled for $125 per 30 minute visit as part of the current program.

You must be 18+ to be seen by a physician as part of the current pilot program. While we’re not able to offer pediatric virtual care visits at this time during the pilot, we are working to make these available in the future. Exams can still be conducted on children 2+ for home health monitoring.

Coming Soon: Fluent SmartExam pilot users will be able to virtually share their exams with their own physicians. Users will also have the option to send exams to and connect with a network of adult or pediatric primary care physicians via our virtual care service for a flat monthly or annual membership fee.
How can I connect with a doctor and share my medical exam data?
Each SmartExam Pilot Program purchase comes with 2 virtual care physician visits, up to 30 minutes each, valid for adults 18+.

Please refer to our step-by-step onboarding email for a link to request a virtual care visit. Once you complete your request information, we’ll then send you a scheduling link so you can book a virtual care visit during a time that’s convenient for you. Once your visit is scheduled, you’ll receive instructions on how to complete pre-visit information, send your exams and connect with a physician.

All visits can be conducted via a web browser on a computer. If joining the visit by phone, you’ll need to download the Telehealth by SimplePractice app via the App Store or Google Play.

These 2 complimentary visits expire on June 30, 2022. Additional visits can be purchased for $125 per 30 minute visit for the duration of the Pilot Program.
How quickly can I get an appointment with a doctor?
Appointments can be scheduled for Monday through Friday from 9am - 5pm Central Time. Most virtual visit appointments can be accommodated within 24-48 hours of appointment request (excluding weekends.)
What is the cancellation policy for virtual care visits?
Appointments must be canceled or rescheduled 24 hours prior to the appointment time. If appointments are not canceled or rebooked at least 24 hour prior to the appointment, the visit will be deducted from your account if using one of the 2 complimentary virtual appointments. You will be billed by the medical practice for visits beyond the complimentary 2 appointments included with the pilot.
Can I share my medical data with my own doctor?
Not yet but we’re working on it! In the future, all SmartExam users will be able to virtually share their medical exams with their own doctors (including multiple doctors across one household.)
Orders, Shipping and Returns
How can I buy the SmartExam?
The Fluent SmartExam is currently available for purchase by and shipped to residents of California, Illinois, Michigan, Nebraska, Ohio, Pennsylvania, Texas and Washington who are 18+. Since this is an Rx-product, the order is processed via our partner medical service asktimely and then shipped by Fluent.
Does the SmartExam require a prescription for purchase?
Yes. Since the SmartExam is currently an Rx-product, it requires a prescription for purchase. We will verify some information as part of the checkout process and notify you once the prescription has been approved and your order is shipped.
How much is shipping?
The SmartExam ships for free via standard shipping and arrives within 3-7 business days. We cannot expedite or overnight delivery.
Is the SmartExam covered by insurance?
The SmartExam is not covered by insurance. However, you may be eligible to pay for the SmartExam through your HSA or FSA account.

All physician visits beyond the first 2 complimentary visits are billed out-of-pocket. Labs, follow-up appointments and medication prescriptions are also billed out-of-pocket and not covered by the Fluent SmartExam purchase or complimentary physician visits. You may request an invoice for any physician visits beyond the 2 complimentary visits to submit to insurance and these physician visits may also be eligible for payment through your HSA or FSA account.
Is the SmartExam HSA / FSA eligible?
The SmartExam is HSA- and FSA-eligible*.If you have an HSA or FSA account, you can use those funds for products on our website by either:

1) Using an HSA or FSA debit card when you check out. As soon as your order is placed, we authorize for the full value or your order to confirm that funds are available from your HSA or FSA account. We capture the funds for your order after authorization. If funds for the full value of your order are not available, your card may be declined and your order will be canceled. If any part of your order is not fulfilled, you will receive a refund.

2) Using another payment method and reimbursing yourself from your HSA or FSA account later.

*Eligibility and terms are subject to change in accordance with federal guidelines
When will I be charged for the SmartExam?
If you are paying by credit card: As soon as your order is placed, we authorize for the full value or your order to confirm that funds are available from your credit account. We capture the funds (charge your card) after card authorization. If funds for the full value or your order are not available, your order will be declined. If any part of your order is not fulfilled, you will receive a refund.
How will my order appear on my credit card statement?
Charges will appear on your credit card statement as “ASKTIMELY”.
What payment methods are accepted?
We accept all major credit cards.
Is there a warranty?
The Fluent SmartExam comes with a one year warranty.
How long will it take for my order to arrive?
After you place your order, we move quickly to get the SmartExam to you ASAP.

The Fluent SmartExam usually arrives 3-7 business days after you place your order. We'll keep you in the loop by sending status update emails along the way.  Most orders will be delivered via FedEx or UPS shipping service. We’ll send you an email after your order ships with your tracking information so you can see where your package is in real time.
Can I cancel my order?
In order to get you the device ASAP, our team moves quickly to get your order shipped out. Unfortunately, this means that we aren't able to make any changes to an order once it’s been placed.
Am I able to return the SmartExam once it’s purchased?
Since the SmartExam is an Rx product, we unfortunately cannot accept returns unless the device malfunctions. If you have any issues with the device functioning properly, please email support_us@nonagon-care.com and we will process an exchange or return.
Support & Privacy
Who do I contact if I need support with the SmartExam?
ORDER AND SHIPPING HELP:
For any support needed around placing an order or shipping, please email help@getfluenthealth.com.

DEVICE HELP:
For any support needed around the device once you’ve received it, please email support_us@nonagon-care.com. You should receive a response within 24 hours.

NONAGON APP HELP:
For any support needed around the Nonagon app, please email support_us@nonagon-care.com. You should receive a response within 24 hours.
How does my medical data stay secure and HIPAA-compliant?
We put patient wellbeing first and, therefore, adheres to strict privacy policies. All of your personal information, along with examination results and correspondence with your doctor, is encrypted and stored in our HIPAA-compliant cloud-based system. Access to your health information is restricted and can only be shared at your discretion.
Does Fluent, Nonagon or asktimely sell or share any of my information?
We take your privacy and the security of your information very seriously. We’ve designed our platforms to comply with all relevant privacy laws and have implemented strict security protocols to protect your information.
What is your privacy policy?
Fluent’s privacy policy can be found here.
About the Nonagon App
Is the Nonagon app free?
Yes, the Nonagon app is free to download and use when paired with the SmartExam at this time.
How do I download the Nonagon app?
You can download the Nonagon app via Google Play or the App Store.
How do I use the Nonagon app?
The Nonagon app is intuitive and easy to use. Simply log in with the credentials emailed to you by the Nonagon team following your SmartExam purchase and the app will guide you through set up and exam tutorials. Exam tutorial videos can also be found here.
Who do I contact if I need support with the Nonagon app?
Please email support@nonagon-care.com for any Nonagon app support questions.

Contact us for further assistance